General Terms & Conditions

Pineapple Island does not assume any liability arising from your use of the website. While we always strive to provide you with accurate information, we will not assume any responsibility for errors or omissions on our website, or for any failure to update it. We reserve the right to change or eliminate any part of our website without notice.

Returns & Replacements

All returns must be returned undamaged including all labels and swing tags, in a saleable condition. Only items purchased at the Pineapple Island Online Shop can be returned to the Pineapple Island Online Shop. Items bought from the Pineapple Island Online Shop cannot be returned to stores. The cost of the item will be refunded as soon as the returned items have been checked and found to be in order. Goods must be returned within 28 days of the despatch date. If you are returning Pineapple Island goods please email retail@pineapple-island.com to notify us before hand. We recommend that returned items are sent using recorded delivery. All shipping costs associated with any return or exchange will be the responsibility of the customer. Pineapple Island will not be held liable for returns lost in transit.

Payment, Pricing & Promotions

Whilst we always try to ensure the accuracy of the prices on Pineapple Island, there will inevitably be rare occasions when we make a mistake. If we discover any errors in the price of goods before we accept your order, we will notify you as soon as possible and give you the option to resubmit your order at the correct price, select alternative products or cancel your order. Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.

Klarna

Please use this link to see Klarna's Terms and Conditions - https://www.klarna.com/uk/terms-and-conditions/

"Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply https://www.klarna.com/uk/terms-and-conditions/".

Disclaimers

Pineapple Island makes no representations or warranties whatsoever about any of the content of this web site or about content of any other web site which you may access by hypertext link through this web site. When you access any other web site by means of a link from this web site you should understand that your access to that other web site is independent of Pineapple Island and Pineapple Island has no control over the content of the web site, nor does Pineapple Island in any way endorse or approve the content of that web site. In no event will Pineapple Island be liable to you or any other person for loss or damage (whether direct, indirect, special or other) for any use of this web site or of any site linked to it by means of hypertext of otherwise.

Mobile Terms of Service

Last updated: March 9, 2023

The Pineapple Island mobile message service (the "Service") is operated by Pineapple Island (“Pineapple Island”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Pineapple Island’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Pineapple Island through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Pineapple Island. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Pineapple or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Pineapple Island mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Pineapple or email marketing@pineapple-island.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice