UK Shipping

• All orders ship from our UK warehouse via Royal Mail services.
• We offer free UK shipping for orders over £15.
• Shipping options include Royal Mail 1st & 2nd class, and DPD Next Day.
• Orders placed before 12pm ship the same day (excluding weekends and holidays).
• Delivery times: Royal Mail 1st Class (1-2 working days), Royal Mail 2nd Class (2-5 working days), DPD Next Working Day (excluding Saturdays).
• Local pickup available for customers near our Bournemouth Warehouse.

Worldwide Shipping:

• International orders are fully tracked with estimated delivery times of 1-2 weeks after dispatch.
• Check for delays in your country via Royal Mail's website.
• EU orders should be placed via our Etsy store.

Dispatch Times:

• Orders placed before 12pm ship the same day (excluding weekends and holidays).

Lost or Delayed Post:

While it's not something we see often, we're really sorry for any delay you've experienced! Even though we rely on our shipping partners for smooth deliveries, sometimes unexpected hiccups happen.

If your order is running late, just keep in mind that shipping delays can occur. Unfortunately, Pineapple Island can't take responsibility for any lost or stolen packages. To start troubleshooting, it's a good idea to double-check your shipping address. Sometimes, small details like house numbers or postal codes can be missed.

Once you've confirmed your address, if your order is still missing after 14 business days, shoot us an email at retail@pineapple-island.com. We'll do our best to help you out!

Returns & Exchanges:

• 30 day policy: To return or exchange your order, the product(s) must be within 30 days from the date of purchase from pineapple-island.com.
• Product condition: All returns/exchanges must be returned undamaged including all labels and swing tags, in a saleable condition.
• Origin of purchase: Products can only be returned to our website if they have been purchased through our website.
• Refund shipping cost: Please keep in mind that although we're happy to refund the full value of the item or send a replacement upon return, we don't cover the cost of return shipping. You'll be responsible for the return shipping expenses when sending back your item.
• Earrings: In the interest of hygiene and for your protection, please note that we do not accept returns on earrings or pierced jewellery unless faulty.
• Final sale promotion: Please note products purchased during a ‘final sale’ promotion are ineligible for returns/exchanges.
• Refunds: Once your return is successfully processed, we'll issue a refund to your original payment method. Please note that it may take 2-7 business days for the refund to appear in your account.

If you're eligible and wish to start a return or exchange, please contact us at retail@pineapple-island.com with the following details. We'll guide you through the process:

• Order Number
• Item(s) you'd like to return or exchange

If there's a fault with the product, please inform us so we can address it accordingly.

Product Warranty:

Our products come with a 1-year warranty. If an item breaks within this period, we'll replace it based on inventory availability, and the customer doesn't need to return the faulty item.

However, we don't accept exchanges or replacements for damage caused by misuse or regular wear and tear. Exceptions to our warranty include products that have been altered, lost or stolen items, and certain bracelets not sold separately within our style packs.

Replacements are only issued for items purchased directly through our website. If an item was purchased in-store with one of our wholesale partners, customers must contact the store for a replacement.