What do we do with your information?

This privacy policy for Pineapple Island Ltd explains how and why we might collect, store, use or share your information when you use our website or engage with us in other ways. If you do not agree with our policies and practices please do not use our services. If you have any queries please contact us at retail@pineapple-island.com.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number, contact preferences, date of birth and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SMS marketing (if applicable): With your permission, we may send you text messages about our store, new products, promotions, order updates and other updates.

We process your information for a variety of reasons depending on how you interact with our services, including:

• Account creation and managing accounts.
• To request feedback.
• To send you marketing and promotional communications (you can opt out of these at any time).
• To deliver targeted adverts.
• To protect our services.
• To identify usage trends.
• To monitor the effectiveness of our marketing campaigns.
• To protect an individuals vital interest.

Consent

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at shopify@barecollective.co or emailing us at retail@pineapple-island.com.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway through our website to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

All other payment data is stored by Shop Pay, PayPal, Amazon Pay, Google Pay & Clear Pay. You can find their privacy notice links here:
https://shop.app/terms-of-service
https://www.paypal.com/webapps/mpp/ua/privacy-full
https://pay.amazon.co.uk/help/201751600
https://policies.google.com/privacy
https://help.clearpay.co.uk/hc/en-gb/articles/900006078786-Privacy-Policy-#:~:text=%E2%80%9CPersonal%20Information%E2%80%9D%20is%20information%20that,reasonably%20identify%20a%20specific%20person.

All personal information that you provide must be accurate and complete.

Third party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

The third parties we may share personal information with are as follows: Loyalty Lion, Klavio, Tiktok, GoAff Pro, Google AdSense, Facebook Audience Network, Google Account, Instagram account, Facebook account, Google site search, Facebook Custom Audience, Google Ads Remarketing, Google Analytics, Facebook Remarketing, Facebook advertising, Instagram advertising, Youtube social plugins, Facebook comments, Facebook Analytics, Shopify & Web performance. 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

How long do we keep your information?

We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notices unless otherwise required by law. 

How do we keep your information safe?

We aim to protect your personal information through a system of security measures. We have these in place to protect the security of any personal information we process. However despite safeguards and efforts to secure data, no electronic transmission over the internet can be guaranteed to be 100% secure, so we cannot guarantee that hackers or any unauthorised third parties will not be able to defeat our security measures. You should only access our services with a secure environment. 

Changes to your privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at shopify@barecollective.co or by mail at
PineappleIsland
[Re: Privacy Compliance Officer]
Pineapple House, Midland Road Bournemouth GB BH9 1PA.