Shipping policy

Orders are packed daily (excluding weekends and UK public holidays).

Our team pack all orders placed up until 12 pm the same day!

• All orders ship from our UK warehouse via Royal Mail or DPD services.
• We offer free UK shipping for orders over £30 - sent with Royal Mail's 2nd Class service.
• Shipping options include Royal Mail 1st Class, 2nd Class, and DPD Next Day.
• Delivery times: Royal Mail 1st Class (1-2 working days), Royal Mail 2nd Class (2-5 working days), DPD Next Working Day (excluding Saturdays).
• Please note that DPD orders placed after 12 pm will not be dispatched the same day. Our DPD service only delivers Monday to Friday. If you place an order on Friday before 12 pm with DPD, it will be delivered on the following Monday.
• Free collection is available from our Bournemouth warehouse - just select 'Local Pickup' at checkout!

• EU orders should be placed via our Etsy store.
• International orders are fully tracked with estimated delivery times of 1-2 weeks after dispatch - please note Royal Mail does not provide estimated delivery dates.
• Check for delays in your country via Royal Mail's website.

While it's not something we see often, we're really sorry for any delay you've experienced! Even though we rely on our shipping partners for smooth deliveries, sometimes unexpected hiccups happen.

If your order is running late, just keep in mind that shipping delays can occur. Unfortunately, Pineapple Island can't take responsibility for any lost or stolen packages. To start troubleshooting, it's a good idea to double-check your shipping address. Sometimes, small details like house numbers or postal codes can be missed or mistyped.

Once you've confirmed your address, if your order is still missing after 14 business days, just send us an email at retail@pineapple-island.com. We'll do our best to help you out!