ETHICAL MARKETING POLICY
ETHICAL MARKETING POLICY
We believe that all Pineapple Island marketing should provide genuine value to our audience in order to earn their attention and trust.
Our strategies are based on a belief that marketing should be honest and that brands should not take advantage of anyone’s person data. This statement outlines the ethical marketing practices we follow at Pineapple Island and the commitments we have made to ensure that our marketing meets or exceeds the highest ethical standards in our industry.
We Commit to Honesty in Marketing
We Commit to Honesty in Marketing, We commit to honesty in our marketing of all products, campaigns and projects.
We pledge to:
• Never use dishonest marketing tactics for campaigns, including: - False advertising: exaggerating values and benefits of products. - Fake reviews and testimonials - Inflated analytics or results when creating messaging within our advertising
• To not withhold negative information or data from the public solely to protect Pineapple Island’s image.
• To only use words that are accurate when describing our products.
Ongoing Project-Based Reflections
We ask ourselves the following questions during campaign strategy and execution:
Are we clearly communicating our product value without exaggerating or misleading our key audiences? Are we using language that honestly communicates the features and benefits of our products? Are we accurately quoting our customers when we share reviews or testimonials? Is our use of data and examples honest and accurate when promoting our features, benefits, or the impact of our products and services? Is there internal pressure to communicate dishonest information within our marketing and communications coming from team members or the leadership of Pineapple Island? If so we will push back or disengage from the project.
We Commit to Rejecting Impact Washing
Impact washing is similar to greenwashing and happens when a business exaggerates their positive impact to gain a marketing advantage or uses “feel good” marketing to cover up or distract from negative outcomes that their core business model is having in other areas–socially or environmentally.
Impact washing is a broad topic that includes:
• Exaggerating impact by inflating numbers, cherry-picking data, or focusing on stories that aren’t representative of overall outcomes; • Communicating false promises or making unrealistic claims about expected results; • Sharing stories or creating impact initiatives that aren’t rooted in an authentic mission or intention for good–but purely for the marketing benefits; • Using a social impact initiative to distract from negative social or environmental problems caused by their core processes, products, or services.
We pledge to:
• Be fully honest and transparent about the social and environmental impact of our brand. • Review marketing and communications strategies and tactics to ensure that they are not engaging in impact-washing.
We Commit to Cultural Sensitivity in Campaign Creative
Many marketing campaigns and messages have the potential to be insensitive. It takes a combination of self awareness and inclusion of others in the creative process to avoid marketing campaigns that are insensitive.
Our Marketing Projects Will Avoid the Savior Complex
Sometimes well-intentioned people target a perceived need for support without including and empowering the affected community. They may use their access to resources to provide a solution solely from their external position of privilege. This approach can be characterised as a savior complex and resulting communications, solutions, and power dynamics are often problematic and reinforce systems of oppression.
Dignity vs Focusing on the Problem
As marketers we choose how to represent our brand. The process of dignification, deep understanding, and empowerment are the first steps toward solving key social issues. Any complex issue likely has multiple causes and multiple potential solutions and it’s important for Pineapple Island that when we are trying to address any social or environmental issues that we humble ourselves and commit to exploring various perspectives and options for how to build campaigns aimed at promoting products or services as solutions to long standing issues.
We pledge to:
• Take steps to avoid any exploitation, appropriation, or stereotyping of underrepresented or historically oppressed people or groups within marketing content. • Seek out feedback on the appropriateness and sensitivity of marketing content. This looks different for different projects, but often involves working with the collaborating charity to seek input, and engaging the target audience via surveys, focus groups, or interviews. • Ongoing internal training to increase awareness of cultural sensitivity and inclusiveness.
We Commit to Permission-Based Email Marketing
The recipient of Pineapple Island marketing messages provides permission for us to send them marketing materials. All recipients have opted in to receiving marketing messages.
We pledge to focus our email marketing on:
• Creating value within any free content (including videos, blogs, online resources, online classes, social media posts, etc.),
• Being GDPR compliant
• Maintaining the trust of email lists by continuing to offer value and restricting messaging to content related to what the original opt-in intent.
We Commit to Ethical Digital Advertising
All advertising content lands somewhere on the honesty spectrum– from manipulative and dishonest to accurate, ethical and honest. Pineapple Island is committed to ensuring the accuracy and ethics of the content we promote through digital advertising.
Aside from considering the accuracy and honesty of the content, we must also consider the ethics of the targeting approach. Digital advertising brings its own unique set of ethical issues related to data privacy. Facebook, Google, and many other digital media companies have developed sophisticated tracking technologies in order to understand, profile, track, and target users online so that their paying advertisers can reach their exact target audience via their digital advertising products and services. This kind of granular targeting often comes at the cost of individual users’ privacy. As consumer attitudes and technologies change, the ethical considerations that surround digital advertising are rapidly evolving. It is highly likely that the line of what is both legal and ethically acceptable will shift many times over the short and long term.
Our Approach to Ethical Advertising includes the following considerations:
• False advertising: If an advertisement makes untrue claims about a product or services or clearly misrepresents what is being offered then it is false advertising which is an unethical marketing tactic.
• Issues with Advertorial Advertising: It is important that an online user can tell what is paid advertising vs what is editorial content. Advertorial content is content that looks like unbiased editorial/earned media but is actually paid advertising. This type of content can take place on written articles, social media posts, written reviews, or videos. Influencer marketing often relies on the process of well connected social influencers promoting products or services to their audiences, often through content that would be considered advertorial if the influencer is not transparent that the content is a paid promotion. While advertorial content may be seen by some as an ethical grey area, it is increasingly becoming clear that misleading users into believing that a brand mention is based on editorial merit alone, when in fact the placement was paid for by the brand is an unethical marketing tactic by both the publisher and brand buying the paid content.
• Pop ups, pop unders and modal windows – There are a wide variety of types of pop-up style promotions that websites can deploy. Pop ups or pop unders (that create new tabs or windows behind the main browser window, are now widely considered unethical marketing tactics. They often offer misleading statistics about how many people actually see their content and few users actually engage with this type of content. The modal window is a term for using similar techniques within your own website where the pop up is part of your own web page. Modal windows are often used for contact forms, email signups and other strategies.
We pledge to use best practices for modal window use: Use them in ways that offer clear value. Limit how often they are used, allowing users to opt out of modal windows. Make it easy to close them. If a user closes a modal window save that info so that they don’t see them over and over again. If a user completes a modal window for an opt in, then you don’t need to show that user the window again.
We Commit to White Hat Search Engine Optimisation
Search engines use algorithms to determine what content to show at the top. Anywhere where computers are making decisions that will affect business outcomes opens up the opportunity for hacking and manipulation. In the world of SEO and content marketing, any tactics that are considered manipulative or unethical are typically referred to as “black hat” tactics. On the opposite end of this spectrum, you’ll find ethical or “white hat” SEO tactics based on providing valuable and useful content that aligns with what users and search algorithms are looking for.
We Practice and Encourage the Following Best Practices for White Hat SEO and Content Marketing:
• Link building: Create valuable content that people will want to link to • Using PR and aligned partnerships to build links • Proper use of redirects to help users find the right content • Creating helpful, well branded 404 pages with useful navigation • Put the user first, focus on value, create content that aligns with our mission
Black Hat SEO: Tactics that We Avoid and Discourage
• Purchasing links – Paying for links from other websites. Links should be built organically out of merit and from real relationships and partnerships. • Automated link building – Using software or online bots to build links. • Hidden content and links – Intentionally hiding content or links so that only the search engines can see them. • Automated, stolen or plagiarised content generation – Using content scraping technology, AI content development, or direct content theft to generate high volumes of content to build Pineapple Islands’ site’s size and perceived authority. • Keywords stuffing, over optimisation – There is a fine line between manually optimising content for SEO best practices (white hat onpage optimisation) and over optimisation which can also be called keyword stuffing. It takes experience and a deep understanding of the latest algorithms to learn where this line is. As the algorithm changes, the line may shift over time. • Misdirection – Unethical redirects: Cloaking and doorway pages. There are a variety of shady redirection schemes used in black hat SEO. These typically involve redirecting people away from long form content into pages that are more focused on conversions/sales, affiliate marketing, or paid advertising. In these cases the content that appealed to the search engine algorithm which resulted in the high organic ranking is not what the user sees after they click the link.
We Commit to Update these Practices as the Industry Evolves
We expect for ethical marketing practices to continue to evolve along with the technologies marketers use to discover, reach, and engage audiences. The line that separates ethical from unethical marketing practices can shift rapidly as major online platforms such as Google, Facebook, and other search and social applications roll out updates and new options for data-driven targeting. We will continue to monitor the state of the field across different marketing channels and tactics and update our practices accordingly.
Questions and Feedback
We always strive to do the right thing for our customers and adhering to these ethical practices is part of that work. If you have questions or feedback to share that will help us do better, we encourage you to reach out and let us know. Please contact us on email@example.com or firstname.lastname@example.org for any of the following:
• To request more information • To provide feedback • To access, edit, or delete personal information we may have about you • To register a complaint