Delivery & Returns

Orders placed before 12pm will be shipped the same day! This excludes weekends and bank holidays. 

🚨 Please note we expect delays around the festive period, orders may take up to a week longer to arrive due to higher volumes, we suggest using our Royal Mail 1st Class Tracked or DPD services if you need your order promptly 🚨

To get your order in time for Christmas please see the below for the Royal Mail latest posting dates for 2023
🎄International Tracked & Signed🎄
Wednesday 13th December
However, we recommend ordering by the 6th December
🎄UK Second Class🎄
Monday 18th December
However, we recommend ordering by the 11th December
🎄UK First Class🎄
Wednesday 20th December
However, we recommend ordering by the 11th December
🎄UK Second Class Tracked🎄
  Wednesday 20th December
However, we recommend ordering by the 13th December
🎄UK First Class Tracked🎄
Thursday 21st December
However, we recommend ordering by the 14th December

✨ Our last posting date for orders will be Thursday 21st December. Our warehouse will be closed between Friday 22nd December - Wednesday 3rd January. Orders placed between these dates will be posted when we return ✨ 
UK Shipping
All orders are shipped from our UK warehouse using Royal Mail services. 
 All tracked orders can be tracked here - 
UK shipping is free on all jewellery orders over £15 (excluding letterbox gift sets). Our free delivery service is Royal Mail 2nd class. We offer Royal 1st & 2nd class and DPD Next Day delivery. Prices will show at checkout.
Orders placed before 12pm will be shipped that day. This excludes weekends and bank holidays. 
Royal Mail 1st Class - 1-2 working days.
Royal Mail 2nd Class- 2-5 working days.
DPD - Next working day (excluding Saturdays).
Customers who are local to the warehouse and need their orders ASAP also have the option to pick 'Local Pickup' at checkout, where their order will be ready for collection 24hrs after being placed.
 Pickup is between Monday-Friday 8am-4:30pm from our Bournemouth Warehouse, Pineapple House, Midland Road, Winton, Bournemouth, BH9 1PA (We are just off of Pine Road)
Worldwide Shipping

International orders are sent with a fully tracked service, estimated, but not guaranteed delivery times for international standard shipping is currently 1-2 weeks after dispatch.

 However some areas of the world are experiencing delays. We advise you to check if your country is affected by delays here - 

If ordering from the EU please shop via our Etsy store ( 

Lost or Delayed Post

We use reliable post services to ensure your packages arrive quickly and securely. For reasons out of our control, very rarely post can be either delayed or missing in action.

 If you think your order may be delayed or lost, we will do all we can to assist you. For UK orders, please let us know if you have not received your parcel within 10 days of dispatch. 

For non-UK orders, please contact us within 28 days of dispatch. 

Dispatch & Delivey Times
Orders placed before 12pm will be shipped that day. This excludes weekends and bank holidays. 
Returns & Exchanges

Products can be returned or exchanged under the following conditions:

 - The product(s) is within 30 days from the date of purchase. 

🎄 Orders placed between the 1st October 2023 until the 24th December 2023 can be returned until the 21st January 2024 (from the 25th December 2023, purchases will return to our usual 30 days Returns policy) 🎄

- All returns/exchanges must be returned undamaged including all labels and swing tags, in a saleable condition.

 - Products are purchased directly from our website. 

- In the interest of hygiene and for your protection, please note that we do not accept returns on earrings or pierced jewellery.

- Please note products purchased during a ‘final sale’ promotion are ineligible for returns/exchanges.

How to return your item(s)?

If you are returning Pineapple Island goods please email to notify us before hand. We recommend that returned items are sent using recorded delivery. Please keep your proof of postage. All shipping costs associated with any return or exchange will be the responsibility of the customer. Pineapple Island will not be held liable for returns lost in transit.

Please include your name, address and order number in the parcel.

Our returns address is: 

 Pineapple House 
Midland Road 
   United Kingdom    

The cost of the item will be refunded as soon as the returned items have been checked and found to be in order. Refunds will be made in the form of original payment method. We reserve the right to refuse a refund request if it does not comply with our policies. 

Replacements for Faulty item(s)
All of our products have a 1-year warranty, which means we’ll replace the damaged item within a year from the time of purchase. 

 If an item breaks within a year after purchasing it from our online store, we’ll send a new one based on inventory availability, the customer does not need to send the faulty item back to us. We do not accept exchanges or replacements due to damage caused by misuse or regular wear and tear. 

 Exceptions to our warranty are:
If a product has been altered in any way, we can’t replace the item. We’re unable to replace lost or stolen items. Some bracelets are not sold separately inside our style packs. If these bracelets break, a replacement value will be assigned based upon the type of bracelet that broke. We can only issue a replacement if the item was purchased directly through our website. If it was purchased in-store with one of our wholesale partners, the customer must contact the store so they can replace the damaged item. 
 Returns/exchanges must be processed through the platform that they were purchased from. For example, Etsy and NOTH.