Dispatch Times

Orders are packed daily - we try to dispatch all orders placed before 12 pm the same day! (excluding weekends and uk public holidays).

UK Shipping

• All orders ship from our UK warehouse via Royal Mail or DPD services.
• We offer free UK shipping for orders over £20 - sent with Royal Mails 2nd Class service.
• Shipping options include Royal Mail 1st class, 2nd class and DPD Next Day.
• Delivery times: Royal Mail 1st Class (1-2 working days), Royal Mail 2nd Class (2-5 working days), DPD Next Working Day (excluding Saturdays).
• Free collection is available from our Bournemouth warehouse - just select 'Local Pickup' at checkout!

Worldwide Shipping:

• EU orders should be placed via our Etsy store.
• International orders are fully tracked with estimated delivery times of 1-2 weeks after dispatch - please note Royal Mail do not provide estimated delivery dates.
• Check for delays in your country via Royal Mail's website.

Lost or Delayed Post:

While it's not something we see often, we're really sorry for any delay you've experienced! Even though we rely on our shipping partners for smooth deliveries, sometimes unexpected hiccups happen.

If your order is running late, just keep in mind that shipping delays can occur. Unfortunately, Pineapple Island can't take responsibility for any lost or stolen packages. To start troubleshooting, it's a good idea to double-check your shipping address. Sometimes, small details like house numbers or postal codes can be missed or mistyped.

Once you've confirmed your address, if your order is still missing after 14 business days, just send us an email at retail@pineapple-island.com. We'll do our best to help you out!

Returns & Exchanges:

Of course we gladly accept returns (meeting some conditions) and always want to ensure the best experience for our customers.

For full details on our return policy, including eligibility and step by step guidelines, please visit our Returns Information page (just click here!).