Delivery & Returns
We highly recommend that you select the TRACKED shipping option at checkout if you would like full details of your item(s) whereabouts.
International announcement: All Royal Mail international orders placed from the 10th of January are placed on hold due to an issue at Heathrow. These orders will experience extra delays. See the link here for updates - https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin
If ordering from the EU please shop via our Etsy store (https://www.etsy.com/shop/PineappleIslandUK/).
For standard international shipping we use a Royal Mail service. Delivery estimate 3-5 working days from dispatch (plus up to 3 weeks customs delays).
International shipping can be upgraded to a fully tracked service at the checkout by selecting the International Tracked & Signed For delivery option.
We use reliable post services to ensure your packages arrive quickly and securely. For reasons out of our control, very rarely post can be either delayed or missing in action.
If you think your order may be delayed/lost, we will do all we can to assist you. For UK orders, please let us know if you have not received your parcel within 10 days of dispatch.
For non-UK orders, please wait for at least 2 weeks before contacting us.
We aim to dispatch your item/s as soon as possible. Due to current COVID-19 restrictions, orders will be dispatched on Mondays, Wednesdays and Fridays. Orders placed after 12pm on these days will be dispatched on the delivery day noted after. For example, orders placed at 3pm on Monday will be dispatched on the Wednesday.
All returns must be returned undamaged including all labels and swing tags, in a saleable condition. Only items purchased at the Pineapple Island Online Shop can be returned to the Pineapple Island Online Shop. Items bought from the Pineapple Island Online Shop cannot be returned to stores.
The cost of the item will be refunded as soon as the returned items have been checked and found to be in order. Goods must be returned within 28 days of the despatch date.
If you are returning Pineapple Island goods please email firstname.lastname@example.org to notify us before hand. We recommend that returned items are sent using recorded delivery. All shipping costs associated with any return or exchange will be the responsibility of the customer. Pineapple Island will not be held liable for returns lost in transit.
In the interest of hygiene and for your protection, please note that we do not accept returns on earrings or pierced jewellery.