Delivery & Returns

We offer worldwide shipping and send all orders directly from our UK warehouse. Orders are not processed at weekends or bank holidays.
*CHRISTMAS LAST POSTING DATES 2022* 
PLEASE NOTE: The dates were updated by Royal Mail on the 2/12. 
Please allow plenty of time for posting this year if you're buying for a Christmas gift, particularly for International deliveries. We use Royal Mail for our deliveries and these are their recommended last posting dates for Christmas gifts (for orders placed before 1pm):
UK 2nd class delivery: Monday 12 December
UK 1st class delivery: Friday 16 December
International
28/11 Australia and New Zealand, China (People's Republic) 
1/12 Africa, Asia (except China, People's Republic), Central and South America, Far and Middle East
 2/12 Caribbean destinations, Cyprus and Malta 
3/12Greece, Eastern Europe 
5/12 Czech Republic, Finland, Italy, Poland, Sweden, USA and Canada 
7/12 Austria, Denmark, Germany, Iceland, Ireland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland 
9/12 Belgium, France, Luxembourg 
UK Shipping
All orders are shipping from our UK warehouse using Royal Mail services. 
 All tracked orders can be tracked at royalmail.com
UK shipping is free on all jewellery orders over £15. Delivery costs £1.50 on jewellery orders under £15. UK standard shipping for clothing items (including tote bags) costs £3.50.
Delivery estimate can be up to 3 days once dispatched. Next day delivery orders must be placed before 12pm to be shipped that day. This excludes weekends and bank holidays. 
Worldwide Shipping

If ordering from the EU please shop via our Etsy store (https://www.etsy.com/shop/PineappleIslandUK/). 

For standard international shipping we use a Royal Mail service. Delivery estimate 3-5 working days from dispatch.

International shipping can be upgraded to a fully tracked service at the checkout by selecting the DHL delivery option.

Lost/Delayed Post

We use reliable post services to ensure your packages arrive quickly and securely. For reasons out of our control, very rarely post can be either delayed or missing in action.

 If you think your order may be delayed/lost, we will do all we can to assist you. For UK orders, please let us know if you have not received your parcel within 10 days of dispatch. 

For non-UK orders, please wait for at least 2 weeks before contacting us. 

Dispatch & Delivery Times

We aim to dispatch your item/s as soon as possible. Due to current COVID-19 restrictions, orders will be dispatched on Mondays, Wednesdays and Fridays. Orders placed after 12pm on these days will be dispatched on the delivery day noted after. For example, orders placed at 3pm on Monday will be dispatched on the Wednesday. 

Returns & Replacements

All returns must be returned undamaged including all labels and swing tags, in a saleable condition. Only items purchased at the Pineapple Island Online Shop can be returned to the Pineapple Island Online Shop. Items bought from the Pineapple Island Online Shop cannot be returned to stores. 

The cost of the item will be refunded as soon as the returned items have been checked and found to be in order. Goods must be returned within 28 days of the despatch date.

 If you are returning Pineapple Island goods please email retail@pineapple-island.com to notify us before hand. We recommend that returned items are sent using recorded delivery. All shipping costs associated with any return or exchange will be the responsibility of the customer. Pineapple Island will not be held liable for returns lost in transit.

In the interest of hygiene and for your protection, please note that we do not accept returns on earrings or pierced jewellery.