Delivery & Returns
International orders are sent with a fully tracked service, estimated, but not guaranteed delivery times for international standard shipping is currently 1-2 weeks after dispatch.
However some areas of the world are experiencing delays. We advise you to check if your country is affected by delays here - https://www.royalmail.com/international-in
If ordering from the EU please shop via our Etsy store (https://www.etsy.com/shop/PineappleIslandUK/).
We use reliable post services to ensure your packages arrive quickly and securely. For reasons out of our control, very rarely post can be either delayed or missing in action.
If you think your order may be delayed or lost, we will do all we can to assist you. For UK orders, please let us know if you have not received your parcel within 10 days of dispatch.
For non-UK orders, please contact us within 28 days of dispatch.
Products can be returned or exchanged under the following conditions:
- The product(s) is within 30 days from the date of purchase.
🎄 Orders placed between the 1st October 2023 until the 24th December 2023 can be returned until the 21st January 2024 (from the 25th December 2023, purchases will return to our usual 30 days Returns policy) 🎄
- All returns/exchanges must be returned undamaged including all labels and swing tags, in a saleable condition.
- Products are purchased directly from our website.
- In the interest of hygiene and for your protection, please note that we do not accept returns on earrings or pierced jewellery.
- Please note products purchased during a ‘final sale’ promotion are ineligible for returns/exchanges.
How to return your item(s)?
If you are returning Pineapple Island goods please email firstname.lastname@example.org to notify us before hand. We recommend that returned items are sent using recorded delivery. Please keep your proof of postage. All shipping costs associated with any return or exchange will be the responsibility of the customer. Pineapple Island will not be held liable for returns lost in transit.
Please include your name, address and order number in the parcel.
Our returns address is:
The cost of the item will be refunded as soon as the returned items have been checked and found to be in order. Refunds will be made in the form of original payment method. We reserve the right to refuse a refund request if it does not comply with our policies.
If a product has been altered in any way, we can’t replace the item. We’re unable to replace lost or stolen items. Some bracelets are not sold separately inside our style packs. If these bracelets break, a replacement value will be assigned based upon the type of bracelet that broke. We can only issue a replacement if the item was purchased directly through our website. If it was purchased in-store with one of our wholesale partners, the customer must contact the store so they can replace the damaged item.