Our pull string bracelets, anklets and necklaces are made from various materials like wax polyester and are designed to be tied on once and worn everyday for the classic surf look!

However, our plated items need a bit of extra love and care so please follow the guide below 🧡

• Keep them away from moisture
• Remove before entering water
• Apply perfumes and lotions before wearing
• Remove when sleeping
• Store neatly to avoid tangling

Unfortunately, we do not currently offer customisation. All of our items are made weeks in advance by our artisan makers in Bali, this means we are unable to change the product with customer requests at this time.

Every product we offer is crafted uniquely, using a variety of materials to ensure it's special just for you! You'll find all the materials listed in our product descriptions, providing full transparency about what you're purchasing.

If we use any socially sensitive components, such as shells, rest assured they will be clearly mentioned. Additionally, our silver and 18ct gold-plated items are built on a copper alloy base.

If you have any questions about the materials used in our products, feel free to reach out to us at retail@pineapple-island.com. We're here and happy to assist you!

All adjustable jewellery features two strings. To open it, simply pull the jewellery apart, and to close it, pull both strings at the ends together.

While some pieces may feel stiffer than others due to varying threads used, rest assured they will always open!

For further assistance, we have helpful videos available for products like the SAVAYA SHELL BRACELET and JUST LIKE US WOVEN PRIDE BRACELET, demonstrating exactly how to adjust them 🧡

Absolutely! For any sold-out items still on our stock list, we offer a waitlist feature. On the product page, instead of the "ADD TO CART" button, you'll see a "NOTIFY ME WHEN AVAILABLE" button. Just enter your email there, and you'll receive a notification as soon as the item is back in stock!

If you're a retailer, you can apply to become a Pineapple Island wholesaler at pineapple-island-trade.co.uk.

Certainly! We provide digital gift cards with instant e-delivery.

These are sent via email and include instructions on how to redeem them at checkout. With no minimum order value and no extra processing fees, they're hassle-free.

If you're interested in purchasing a gift card, you can find them available here.

If you've received a Pineapple Island Gift Card, congrats! Your friends or family made a fantastic choice 🧡

To use it, add your favourite pieces to your basket, and enter your unique gift card code in the 'discount code or gift card' section. Just a heads up, if your online purchase exceeds the card value, you'll need to cover the difference.

If you're gifting a card, make sure to double-check the recipient's email address. Unfortunately, if the card goes to the wrong email and gets used, we can't do much about it! So, it's always best to double, triple-check before purchasing!

Keep an eye on your inbox—sometimes our gift card emails land in spam folders.

And here's some great news: our gift cards never expire 🤩 So, feel free to shop at your leisure!

Remember, our gift cards only work on our website, not at any Pineapple Island pop-ups or festival stalls. And please note, lost cards can't be replaced, and they can't be exchanged for cash unless the law requires it. Lastly, we reserve the right to cancel gift card sales if we suspect fraud or misuse.

Get Shopping! 🧡

Once orders are placed, we can't make any changes due to our speedy dispatch process! We highly recommend double-checking all details before purchasing, including delivery addresses and your basket contents, to avoid any future issues.

If you encounter a problem with your order and wish to cancel it, simply refuse the package upon delivery. It will be returned to us automatically. Please just notify our customer service team with your order number so we can expect the return and process it accordingly once received: retail@pineapple-island.com.

While it's not something we see often, we're really sorry for any delay you've experienced! Even though we rely on our shipping partners for smooth deliveries, sometimes unexpected hiccups happen.

If your order is running late, just keep in mind that shipping delays can occur. Unfortunately, Pineapple Island can't take responsibility for any lost or stolen packages. To start troubleshooting, it's a good idea to double-check your shipping address. Sometimes, small details like house numbers or postal codes can be missed.

Once you've confirmed your address, if your order is still missing after 14 business days, shoot us an email at retail@pineapple-island.com. We'll do our best to help you out!

If your order is marked as delivered but hasn't reached you, start by checking with your neighbours or any safe spots where the postal service might have left it. You can also consider filing a claim with your local carrier for further assistance.

If you're still unable to locate your order after following the steps above, please email us at retail@pineapple-island.com with your delivery address and order number for further investigation.

While we trust our shipping partners, unforeseen issues can occasionally occur and we are here to assist you every step of the way!

Your Track & Trace number simply traces the stage of your parcel. It will let you know if it's still being packed, awaiting delivery or has been delivered!

If you would prefer to know the exact location of your parcel, the delivery option can be upgraded to tracked postage at the checkout for an additional cost.

If you have any further queries with your tracking please don't hesitate to email us at retail@pineapple-island.com.

We deliver all around the globe, including the UK, USA, and Australia. At this time, we can't ship to the EU through our website 😭...

But! EU customers can still get their goodies from our Etsy shop linked here.

Delivery time estimates:

• Royal Mail 1st Class: 1-2 working days.
• Royal Mail 2nd Class: 3-5 working days.
• DPD: Next working day (excluding Saturdays).
• International orders: 1-2 weeks.

Here are some key points to keep in mind:

• Orders placed before 12pm will be shipped that day. This excludes weekends and bank holidays. 
• During peak times, shipping may take longer, so you might want to check with your chosen courier for their deadlines.
• Please be aware that deliveries to remote areas might take a bit longer.
• Customers who are local to the warehouse and need their orders ASAP also have the option to pick 'Local Pickup' at checkout, where their order will be ready for collection 24hrs after being placed.

The first helpful suggestion is to check if your connection is optimal. If it's not, giving your cart/page a bit more time to load and process your order!

If that doesn't resolve the issue, we suggest trying the following steps:

• Use a different browser or device.
  
• Ensure that your card is enabled for international payments.
  
• Try an alternative payment method or reach out to your bank.
  
  If you're still experiencing issues, please feel free to contact us at retail@pineapple-island.com.

If you're facing this issue, it's likely that an incorrect email address was provided 😔

To assist you in locating your order, please contact us at retail@pineapple-island.com. Please include your full name and shipping address associated with your order.

We'll do our best to help you out!

If you've received the wrong item or something is missing from your order, please reach out to us at retail@pineapple-island.com. Include your order number, a photo of the items you received, and your shipping label.

Our team is here to help and will assist you promptly 🧡

Returns and Exchange Policy:

• 30 day policy: To return or exchange your order, the product(s) must be within 30 days from the date of purchase from pineapple-island.com.
• Product condition: All returns/exchanges must be returned undamaged including all labels and swing tags, in a saleable condition.
• Origin of purchase: Products can only be returned to our website if they have been purchased through our website.
• Refund shipping cost: Please keep in mind that although we're happy to refund the full value of the item or send a replacement upon return, we don't cover the cost of return shipping. You'll be responsible for the return shipping expenses when sending back your item.
• Earrings: In the interest of hygiene and for your protection, please note that we do not accept returns on earrings or pierced jewellery unless faulty.
• Final sale promotion: Please note products purchased during a ‘final sale’ promotion are not eligible for returns or exchanges.
• Refunds: Once your return is successfully processed, we'll issue a refund to your original payment method. Please note that it may take 2-7 business days for the refund to appear in your account.

If you're eligible and wish to start a return or exchange, please contact us at retail@pineapple-island.com with the following details. We'll guide you through the process:

• Order Number
• Item(s) you'd like to return or exchange
• Reason(s) why you wish to return (this helps us improve our products and processes!)

If there are any issues with the product, please inform us so we can address it accordingly.

If you are eligible after reviewing our return and exchange policy above, please email us at retail@pineapple-island.com with the following details. We'll guide you through the process!

• Order Number
• Item(s) you'd like to return or exchange
• Reason(s) why you wish to return (this helps us improve our products and processes!)

Although we're glad to refund the full cost of the item or provide a replacement upon return, please note that we don't cover the cost of return shipping. The return shipping fee depends on the courier service you choose that best fits your requirements!

Our products come with a 1-year warranty. If an item breaks within this period, we'll replace it based on inventory availability, the customer doesn't need to return the faulty item!

However, we don't accept exchanges or replacements for damage caused by misuse or regular wear and tear. Exceptions to our warranty include products that have been altered, lost or stolen items, and certain bracelets not sold separately within our style packs.

Replacements are only issued for items purchased directly through our website. If an item was purchased in-store with one of our wholesale partners, customers must contact the store for a replacement.

If you have a discount or promo code, simply add items to your cart and enter the unique code in the 'Discount code or gift card' section at checkout!

Keep in mind that each promotional code has an expiration date, and we don't allow combined promotions unless stated otherwise. Some offers and promo codes are only valid for specific products or product lines, so please check before making a purchase. If you need assistance, feel free to contact our customer service team at retail@pineapple-island.com.

Each order may only use one discount. If a second discount code is applied, our system will automatically choose the better deal, and the other discount won't be applied.

We welcome card payments via Visa, MasterCard, and American Express. Additionally, we accept PayPal, Apple Pay, Google Pay, and Shop Pay.

If you choose PayPal at checkout, you'll be directed to the PayPal site. After completing the transaction, you'll return to pineapple-island.com.

On the top-right corner of the website, you have the option to convert the currency and this is all converted from our main currency which is the Pound Sterling (£) as we are based in the UK.