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Need some help with your order or got a burning question that you need answered ASAP? Just click on one of the questions below to find your answer.
Frequently Asked Questions
We do not offer customisation. Because we use Freedom Trade practices, all of our items are made weeks in advance. Unfortunately, this means we are unable to change the product.
All of our jewellery is made to be comfortable, with soft threads and tarnish-free beads. Any components that are socially sensitive e.g leather, will be stated in the product description.
All adjustable jewellery has 2 strings, you must pull the jewellery to open it and pull both strings at the end to close. Some may be stiffer than others due to the different threads used, but they will always open.
Because we use Freedom Trade practices, our restock dates are not so specific. We recommend to check back on the website regularly as we update stock as soon as it's available in the warehouse.
If you’re concerned about your order feel free to request your tracking number via email, this will tell you the stage of your order. We will need your 4 digit order number and full delivery address to find your code.
Your Track & Trace number simply traces the stage of your parcel. It will let you know if it's still being packed, awaiting delivery or has been delivered. If you would prefer to know the location of your parcel, this option can be upgraded at the checkout for an additional cost.
Please send us an email with an image and your 4 digit order number and we will see what we can do!
You can apply to become a Pineapple Island wholesaler at pineapple-island-trade.co.uk
You can out more information about returns by going to our 'Delivery & Returns' page, please include your invoice in the parcel.
Didn’t find an answers to your questions?
Get in touch with our customer service team at firstname.lastname@example.org