Our bracelets, anklets and necklaces made from various materials are designed to be tied on once and worn everyday for the classic surf look. 

We do not offer customisation. All of our items are made weeks in advance by artisan makers in Bali. Unfortunately, this means we are unable to change the product.

We use a range of materials to make our products. Examples include: Cowries Shells, Wax Cotton Thread, Recycled Polyester, Silk Nylon Thread, Wooden Beads, Polymer Clay Beads etc. Our silver plated & gold plated items have metal alloy base. Each product description will include breakdowns of the materials and metal bases. Any components that are socially sensitive e.g leather, will be stated in the product description.

All adjustable jewellery has 2 strings, you must pull the jewellery to open it and pull both strings at the end to close. Some may be stiffer than others due to the different threads used, but they will always open.

As our items are pre-made in Bali our restock dates are not so specific. We suggest searching the item you would like and clicking "NOTIFY ME WHEN AVAILABLE". 

If you’re concerned about your order we suggest following the tracking link sent to you by email. For delivery times please go to our delivery & Returns page. If your order is later than expected please send us an email with your delivery address and order number. Our email is retail@pineapple-island.com.

Your Track & Trace number simply traces the stage of your parcel. It will let you know if it's still being packed, awaiting delivery or has been delivered. If you would prefer to know the location of your parcel, this option can be upgraded to tracked at the checkout for an additional cost.

Please send an email to retail@pineapple-island.com with an image and your 5 digit order number and we will see what we can do!

You can apply to become a Pineapple Island wholesaler at pineapple-island-trade.co.uk

You can out more information about returns by going to our 'Delivery & Returns' page.

For further information about Klarna. Click here for FAQs about Klarna Pay in 3. Click here for FAQs about Klarna Pay in 30 Days.

We ship to the EU using our Etsy shop which you can find here https://www.etsy.com/uk/shop/PineappleIslandUK

Unfortunately we are unable to amend orders once they are placed due to our fast dispatch times. We advise customers to simply refuse the package upon delivery so that it’s returned to us.

 Pineapple Island gift cards can only be used on pineapple-island.com, and are not valid for use on pop-up stalls or festival events. They cannot be redeemed for cash unless required by law. If lost, the value of your gift card will not be honored or replaced without proof of purchase and proper identification. If the amount of the online purchase exceeds the total of the gift card, the customer will have to pay the difference. Pineapple Island gift cards have no expiration date.

Each promotional code has a specified expiration date. We do not allow combined promotions, unless otherwise indicated.