FAQ | Pineapple Island

Frequently Asked Questions

Our bracelets, anklets and necklaces made from wax polyester, rayon and cotton are designed to be tied on once and worn everyday for the classic surf look.

However, our plated items need a bit of extra love and care so please follow the guide below:

1) Keep them away from moisture

2) Remove before entering water

3) Apply perfumes and lotions before wearing

4) Remove when sleeping

5) Store neatly to avoid tangling

We do not offer customisation. Because we use Freedom Trade practices, all of our items are made weeks in advance. Unfortunately, this means we are unable to change the product.

All of our jewellery is made to be comfortable, with soft threads and tarnish-free beads. Any components that are socially sensitive e.g leather, will be stated in the product description.

All adjustable jewellery has 2 strings, you must pull the jewellery to open it and pull both strings at the end to close. Some may be stiffer than others due to the different threads used, but they will always open.

Because we use Freedom Trade practices, our restock dates are not so specific. We recommend to check back on the website regularly as we update stock as soon as it's available in the warehouse.

If you’re concerned about your order feel free to request your tracking number via email, this will tell you the stage of your order. We will need your 4 digit order number and full delivery address to find your code.

Your Track & Trace number simply traces the stage of your parcel. It will let you know if it's still being packed, awaiting delivery or has been delivered. If you would prefer to know the location of your parcel, this option can be upgraded at the checkout for an additional cost.

Please send us an email with an image and your 4 digit order number and we will see what we can do!

You can apply to become a Pineapple Island wholesaler at pineapple-island-trade.co.uk

You can out more information about returns by going to our 'Delivery & Returns' page, please include your invoice in the parcel.

For further information about Klarna. Click here for FAQs about Klarna Pay in 3. Click here for FAQs about Klarna Pay in 30 Days.

We ship to the EU using our Etsy shop which you can find here https://www.etsy.com/uk/shop/PineappleIslandUK

🚨 International shipping update: All Royal Mail international orders placed from the 10th of January are placed on hold due to an issue at Heathrow. These orders will experience extra delays. See the link here for updates - https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

Estimated, but not guaranteed delivery times for international standard shipping are currently 2-6 weeks after dispatch. Because of this, I highly recommend that you select the TRACKED shipping option at checkout if you would like full details of your item(s) whereabouts. This can only be provided if TRACKED shipping is purchased at checkout, as the standard delivery does not provide this service.

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Get in touch with our customer service team at retail@pineapple-island.com

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Frequently Asked Questions

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